FREQUENTLY ASKED QUESTIONS (FAQ)
Welcome to the Usashoedeals FAQ page. Here you will find answers to the most common questions regarding our shipping, returns, tracking, and payments.
1. How long will it take to receive my order?
All delivery timelines consist of handling time plus transit time:
Handling/Processing Time: 1 - 3 business days (Monday to Friday).
Transit/Delivery Time: 8 - 15 business days (Monday to Friday).
Total Estimated Delivery Time: 9 - 18 business days within the United States.
2. How much does shipping cost?
Shipping is 100% Free for all orders delivered within the United States. We do not require a minimum purchase amount to qualify for free shipping.
3. What is your return policy?
We offer a 30-day return window from the date you receive your item. To be eligible for a return, your items must be in New only condition (unworn, unused, with all original tags attached, and in its original packaging).
4. Do I have to pay for return shipping?
Yes. The return shipping label and its costs are the Customer responsibility. Customers are responsible for obtaining and paying for their own shipping labels when returning items. However, we charge No cost ($0.00) for restocking fees.
5. How can I track my package?
Once your order has been dispatched, you will automatically receive a shipment confirmation email containing your tracking number(s). Tracking information typically becomes active within 24-48 hours.
6. What payment methods do you accept?
We accept major secure credit/debit cards (Visa, MasterCard, American Express, Discover) and trusted digital wallets displayed clearly at our checkout page. All transactions are securely processed using industry-standard SSL encryption.
STILL HAVE QUESTIONS?
Our dedicated support team is here to help you Monday to Friday from 9:00 AM to 5:00 PM (EST):
Customer Support Email: hello@usashoedeals.store
Customer Support Phone: +1 (205) 793-7329